Privacy Policy

This Privacy Policy explains how Pickshield Security Services Pvt. Ltd. ("PICKEYE", "we", "us") collects, uses and protects personal data when you use this website and our remote CCTV monitoring services. We aim to comply with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, along with the rules made under them.

1. Information we collect

• Enquiry details you submit through our forms or WhatsApp: name, company, mobile number, email, city, industry, number of locations and cameras, preferred plan and requirements.
• Client service data: site addresses, camera locations, contact persons for alerts, escalation lists and incident records.
• Camera feeds: live video from cameras you authorise us to monitor, and any recordings or snapshots kept as part of incident logs, where included in your service.
• Website usage data: basic technical information such as browser type and pages visited, if analytics are enabled. [Describe analytics tools, if any.]

2. How we use information

• To respond to enquiries and carry out security assessments.
• To provide monitoring services, send incident notifications and follow your escalation procedure.
• To maintain incident logs and service records, where included in your agreement.
• To meet legal obligations and protect our rights.

We do not sell personal data. We do not use camera footage for any purpose other than delivering the agreed service.

3. Camera footage and people captured on camera

Our clients are responsible for installing cameras lawfully and for informing people on their premises that CCTV monitoring is in use, for example through visible signage. We process footage on behalf of our clients and only within the scope they authorise.

4. Sharing

We share information only with your designated contacts, with service providers who help us operate (such as hosting, communication or connectivity providers) under confidentiality obligations, or where required by law or by authorities. [List key processors.]

5. Retention

Enquiry data is kept for [period] after our last contact. Incident logs and any stored footage are kept for the period agreed in your service agreement, [default period], and then deleted.

6. Security

We use measures such as encrypted connections, access controls, strong authentication and restricted access to camera credentials to protect data. No system is completely secure, but we work to prevent unauthorised access.

7. Your rights

You may request access to, correction of, or erasure of your personal data, withdraw consent, and raise a grievance. Contact our Grievance Officer: [Name], pickeye.india@gmail.com.

8. Changes

We may update this policy. The latest version will always be available on this page with its update date.

9. Contact

Pickshield Security Services Pvt. Ltd., 43, Basant Vihar, Indore, Madhya Pradesh. Email: pickeye.india@gmail.com. Phone: +91 89890 78080.